Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Gary Horlor
5 Star. Searching for the right car
Very helpful and friendly people to deal with, good easy experience of buying a car.
Stephen Robinson
5 Stars, Can be daunting buying and selling a vehicle,
Very helpful,not in your face and very fair,its a shame the're so far.
Robert Everest
Brilliant service professional team
Was greeted with professionalism and respect. Not hurried and answered all my questions. I spoke to a lad when I got there on a Bank Holiday who even offered me a lift back to the station. The Owner bought my car down to Kent for delivery and was attentive and showed he cared. Polite and professional as well.Good place to do business with. Well Done Car City Team.
Ashley R
Excellent service
Very helpful and friendly. Really clean cars from a reputable dealer. Would definitely recommend. Ash
Alison R
Great service!
Very professional and helpful. The car was in great condition and the advert was true to a T.
Rebecca Harman
?Old School? is the way forward!
I could easily give this company 10 stars if I was able to! From start to finish, I was treated with respect, friendliness, professionalism and true generosity with my purchase. My sales rep went above and beyond to ensure that purchasing a car was practically effortless and he oversaw every minor detail that could ever be thought of. I only wish that I had visited this company first when I began my search for a new car. Thankyou so much Car City!
Lee Carlton
Excellent dealership
Brilliant customer service This is my second car from car city, and I will gladly go there for all my future cars. I would highly recommend car city to all my friends.
Kirsty Crouch
Absolutely fantastic Customer service!!!
Unbelivably helpful and friendly staff, felt extremely at ease throughout the whole process, went above and beyond to help me and i cannot recommend them enough, amazing!!!!
Daniel Elder
Great service
Great guys. Didn?t rush us. Would definitely recommend.
James Lewis
5 Star. Repeat customer and will happily return again. Always looked after and only changed last car because I wanted something newer.
Sandra Wood
Friendly, good quality service.
Very friendly staff, very helpful and knowledgeable. Good choice of quality cars. Would definitely recommend them to anyone and everyone
Gemma Norman
A++ service
Great service, friendly and honest.. loads of great quality cars to choose from
Jude Knight
5 Star!!!! Excellent service and competitive prices, extremely helpful and pleased to help you through the purchase and taxing process. Thanks again for the support and advice.
Emma Barnett
Great customer service.
I bought a car at the weekend from Car City at Medway and the customer service was fantastic. Very helpful staff and manager/owner. Thank you
Rachel Bush
Very relaxed and no hard sale. Perfect
I generally don't like looking for a new car as salesmen have always come across pushy in the past. What a difference at Medway Car Supermarket, no hard sale, very relaxed and open with information. Cars are a good price as well. Will definitely recommend and go back when looking for my next car.
Melani
5 out of 5 stars - Have had a bad experience with car dealers in the past but they were exceptional. Good knowledge and sold Me a car appropriate for my needs , spotlessly clean, serviced, mot and would definitely use them again. They went above and beyond to help me
David
I would definitely recommend this car sales. James attended to us and couldn't have been more helpful in sorting our finance to having the car ready for us to pick up when they said which was only 4 days, even got a cup of tea. We now look forward to lots of happy hours motoring in the knowledge that if we have any problems it will be sorted thanks to the extended warranty. Thank you very much Car City Medway
Katie Smith
Excellent service
They went up and beyond to help me find a car to fit my need and budget. I will 100% be returning and would highly recommend.
kristy Hay
One words for this company.... AMAZING
Amazing customer service, patient respectful and knowledgeable. I honestly have no complaints, ( for me this is very unusual). advised me regarding deals and helped with any information i required or wanted to know about the car. we have previously bought from car city at Medway and received the same excellent customer service, my mum still has the car we bought previously and it has never let her down. very trust worthy and reliable cars with equally respectful and trust worthy staff. Thank you car city for all your help in the purchase of my car !
James Nicholls
Best car purchase ive made!!
What an easy straight forward process for buying a car. Andy was fantastic and so knowledgeable about giving me all the details i need. I would use car city as my first choice port of call from now on and recommend them to anyone in need of a motor.
Kim T
Would use again
the staff at Car City offered a Helpful and knowledgeable service with no pressure
Duane Poppe
Friendly and efficient.
We found the experience of buying a car from Car City, straight forward and hastle-free. All questions were answered and one had the feeling, the staff have good knowledge of the cars they are selling.
Marie Potts
So pleased with speed of getting things sorted.
Very helpful guys, reasonably priced suitable cars, and good finance plans. So pleased and grateful ¿
Ian M
Excellent used car dealers
Buying my car from Car City was an exceptionally smooth and easy process thanks to the kindness I was shown. They made the whole process easy and hassle free and the car is great. No problems at all. I would definitely shop there again and highly recommend them.
Sergey Zuznetsov
Bought Fiesta Titanium, late October. Service was helpful and informative. Cars all looked cared for, made buying much simpler and stress free. Love the car, really enjoy the drive, and am very pleased with its performance. Thanks for setting the car up, and maintaining it prior to my purchase. Thanks for all the help,
Francesca W
Brilliant service
Very friendly and helpful, would definitely recommend
Aaron Pegwell
Very Happy Customer
Great company to deal with. Great car. Happy Customer.
Cosmin Morar
Skoda Octavia
Thank you Andy for all your help! Good service and the finance people are very helpful.
Welerson Santos
Great stuff
I had a great time buying my new car, the team made the whole process easier with there knowledge and understanding, very professional and friendly good stuff guys, thank you very much.
Helen Shaw
very professional car sales company
A very professional company to deal with. There were no hard sales pressure and the implications of finance if payments not kept up explained clearly and simply. I was only shown cars that were within my stated price range and no hassling for a quick sale. Well recommended for anyone wanting to make buying a new car a pleasurable and relaxing experience.
Clive Wale
Warm welcome
A very thorough and informative experience. We were greeted and dealt with in a professional manner.
Nathan Lee
Quick, helpful.
Very helpful and kind staff, very knowledgeable. The process was quick and very informative.
Nicola Jane F
Recommended!
We had a really good experience here. Direct and easy to deal with. Would recommend and would be first port of call in future.
Patrizia C
Bought a used car
Nice experience, big shop, huge selection of cars, friendly staff.
Cristina Derry
Helped us buy the right family car
Gave really good, impartial advice that helped me and my husband buy the right family car. Would definitely buy another car from them. Thank you for everything.
Kirsty Knowles
Would highly recommend, very helpful!
Brilliant service, very friendly and helpful felt like we were in good hands.
Sam Aldridge
Great cars, great deal
Lovely guy, did everything possible to ensure I got the best deal. Excellent quality cars. I will definitely be recommending the dealer and coming back when I need a new car.
Claire Day
Very highly recommended
Just brought a car from car city. They were very nice and did all they could to help us. I would recommend this car dealer to everyone I know. Very friendly and helpful. Thank you
Countney M
Amazing company.
So accommodating to what my price was and was beyond helpful with helping me buy my first car. Lovely people with amazing cars. Would send anyone there way.
Stephen Richards
Excellent.
So glad I bought from this company. Very friendly and extremely helpful.
Robert Cooke
Andrew is your man there. Very helpful very honest. I would recommend as just purchased my BMW from them. Collected me at the train station. No pressure selling lets you view at your own pace. Oh and Brighton his his team lol. Thanks guys
Michelle Gilbert
"Friendly and very helpful, large range of car available "
Deborah Alexander
Would definitely recommend.

Very friendly and informative. So happy with my purchase. Thank you
Mark Simpson
Very pleasant experience.

Very pleasant experience. Wasn't pressured at any time , felt at ease to take time looking for what I wanted. Staff were pleasant at all times and helped me to purchase the vehicle i wanted. Would happily use again and recommend to others.
Georgia Harris
Amazing !!
My experience with Car City was amazing. The staff went out of their way to make sure that I left with the perfect car for me. Very friendly, not pushy and an all round amazing service!!! Thanks again!!!! Georgia
Anne Harris
We were very impress with the dealership the cars were presented well. Thank you so much for your help and patience with us, Andy and James were brilliant and especially as they were both under the weather, get well soon guys. All the cars are of a high quality, and the car we brought is really lovely. Thank you very much for all your help and assistants.
Simon Pinckley - Best car purchase transaction ever!
We had travelled over 2 hours to see the car after finding it on on the very informative website, the description was exact and the car was lovely and great value . Friendly and helpfull staff with no pushy sales patter, My wife and I were left to view the car at our leisure, The owner even opened the car sales especially for us on a Sunday to enable us to collect the car so we didnt have to travel back, very helpful indeed. We was very impressed with the quality of the other cars on offer, all very clean and top quality for used cars
Sean Joseph Butler
Matt Butler
Phil Wood
Superb service from James , explained everything in basic terms so you understood what was involved in the purchase of your chosen car , will definitely return When new car needed . Have already recommended to family and friends Many thanks again.
Joe Courtney
Thanks to Andy and James at car city for they're quality service, very helpful and professional from the start. Highly recommend to anyone wanting to get a new motor.
Gary Burridge
Well where do I start, I saw the car I liked on the website, googled the address and headed off. When I arrived at the dealership I was nicely surprised. Very clean and tidy all cars clean and in very nice condition, all lined up neatly, with plenty of space to get around them from all angles and room to open the doors and no need to squeeze past wing mirrors. Met by a very polite young salesman who informed me that the car was open and I was to feel free to get in and have a good look over it, he then carried on with drying other cars. I then asked if I could have the keys and again was told no problem then I was informed that all the cars were selected with great care and all came with HPI checked and all other relevant checks. Booked a test drive and was offered to go alone but as I was unsure of the area I decided to take the offer off the salesman to come along with me .I had decided to buy the car and was introduced to Andy the Sales Manager/Boss. I don\\\'t have a brilliant credit history so he really had to work some magic to get me the credit. But it was all done above board and every step explained and made sure that I was happy with it. I can\\\'t recommend this place enough, I have bought cars from loads of places over the years and this place knocks the spots off the others, this place could be described as a role model for other bigger and more well known dealerships, in a nut shell NO HARD SELL, CLEAN AND TIDY, POLITE, WELL MANAGED. It was a pleasure to buy my new car from these guys, so a massive well done and a huge thank you to Andy and James
Ancilla and Giovanni Saba
Dealt with Andy and James. Excellent service. Sincere, honest and trustworthy. We look forward to a long and happy relationship with you. Defo give them 10/10. Thank you
David and Pauline Hake
Thank you very much for the great service we had from you, looking forward to lots of happy motoring now. Especially thanks to James for being so nice and helpful in sorting everything for us. Would definitely recommend
Mark Davis
Just would like to say, thank you so much for your great service. Nothing to much trouble, will recommend you to family and friends, and will be using you in the future. Love the car Mark and Tina
Ian & Tina Leonardi
I would just like to say a big thank you to James for his excellent customer service, he is an asset to your business. Nothing was to much trouble, he was very personable and made the buying of the car an enjoyable experience for my wife and I. Many thanks, Ian & Tina
Scott Gould
Andy and James were brilliant, no pressure while looking at vehicles, left to get on with it with no hovering sales men over your shoulder.The Vauxhall Astra we purchased is immaculate, really good quality car, you can tell that all the cars on site are really high quality. Without a doubt I would shop there again and recommend Car City Kent.
Thanks so much for the flawless service from all involved.
David Batchelor
Just wanted to send a quick note of thanks for the professional and speedy service that myself and my wife received yesterday when purchasing and collecting our new car.

Although it's a daunting experience buying a new car and for us a big expense the process was made much easier with Andy at Car City Kent and Natalie Johnson from Advantage Finance.

Together the whole process was seamless and we just wanted to say thank you.

We absolutely love our new car, we were like kids driving home in it yesterday, in fact more like kids than our own kids when we collected them from school in it who also loved it.

Once again, massive thanks and I will certainly be recommending both Andy and the team at Car City Kent and Natalie Johnson at Advantage Finance to anyone expressing an interest in buying a new car.

Top marks!

Warmest Regards
Alice & Nick Morris
Andy and the team were brilliant. Excellent customer service from start to finish. Definitely recommend Car City. Many many thanks.
Nick Goodall
Great selection of cars to choose from extremely helpful and answered any questions asked. Didn't pressure me into buying and did everything possible for me to get the vehicle I wanted. Already recommended to family and friends. Thank you James for all your help and for making sure the deal was done.
Mrs Linda Johnson
Fantastic selection of cars and I got exactly what I wanted. Excellent staff, especially James who went above and beyond. Can definitely recommend this company and would use them again with no hesitation. Go and see for yourselves!
Lindsey Seddon
Found the service from Car City extremely helpful. Looked after me from the moment I walked on the forecourt. Would definitely recommend this car dealer to my friends and family, felt under no pressure and the after service was brilliant.
Callum Wills
Buying my first car was a daunting prospect. Thankfully Car City talked me through the process and helped me find a car that was suitable to my needs and within my price range. I would definitely recommend this car dealer to a friend. Many thanks.
Christa Seddon
I would definitely purchase another car from Car City. The staff are extremely polite and helpful. I felt that they genuinely wanted to find the right car for me and there was no pressure to commit to buy until I felt ready. Thank you for all you help and assistance.
Dawn Goodege
Would definitely buy from this used car dealer again .. I have purchased and financed, 2 vehicles from Car City... The service and the quality are both fantastic... Andy is a fantastic guy who genuinely cares about making sure the vehicle is right for you ... I can not sing his praises high enough. Highly recommended!!!